Refund policy
1. Our products are made on demand
All Yuva products are custom printed to order by our production partner, Tapstitch, specifically for each customer. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, made-to-order and personalised goods are exempt from the standard 14-day cooling-off period. This means we are not legally required to accept returns for change of mind — and due to the nature of print-on-demand production, we are unable to do so.
We ask that you check your size carefully before ordering. Our size guide is available on every product page.
2. What we will fix — no questions asked
We will issue a full refund or free replacement for any of the following:
- Misprinted items — the design is noticeably different from what was shown on the product page
- Damaged items — the garment arrives physically damaged or with visible defects
- Defective printing — cracked, faded, bleeding, or misaligned print upon arrival
- Wrong item received — you received a different product, size, or colour than what you ordered
- Lost in transit — your order is confirmed undelivered by the carrier
To be eligible, you must contact us within 7 days of receiving your order at yuvastreetwear@gmail.com with:
- Your order number
- A clear photo of the item showing the issue
- A brief description of the problem
We will respond within 2 business days and arrange either a full refund to your original payment method or a free replacement — whichever you prefer.
3. What we cannot accept returns for
We are unable to accept returns or issue refunds in the following circumstances:
- Change of mind after ordering
- Incorrect size selected at checkout — please use our size guide before purchasing
- The item has been worn, washed, or altered
- Minor colour variation due to screen display differences — colours may vary slightly between devices and the physical product
- Damage caused after delivery
- Orders where an incorrect shipping address was provided
4. Order cancellations
Because production begins quickly after your order is placed, cancellations are only possible within 4 hours of purchase. To request a cancellation, email yuvastreetwear@gmail.com immediately with your order number. After 4 hours, your order will already be in production and cannot be cancelled.
5. Delivery issues
Late delivery: We aim to produce and dispatch all orders within 7–16 business days. If you have not received shipping confirmation by day 16, please contact us and we will investigate immediately.
Marked as delivered but not received: If your tracking shows your order as delivered but you have not received it, you must contact your local carrier directly to file a missing parcel claim. We recommend also checking with neighbours and any safe spaces the carrier may have left the parcel. If the carrier confirms the item is lost, contact us and we will work to resolve it.
Customs and import duties (international orders): Any customs charges, import duties, or taxes applied to international orders are the responsibility of the customer. These charges are applied by your country's customs authority and are outside our control.
6. How refunds are processed
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider. Shopify Pay and major card providers typically process refunds within 3–5 working days. If you have not received your refund after 10 business days, please contact us and we will chase it on your behalf.
7. Contact us
For all returns, refund requests, or order queries:
Email: yuvastreetwear@gmail.com Response time: Within 2 business days
Subject line format: ORDER #[your number] — [brief issue]
We are a small independent brand and we genuinely care about every order. If something has gone wrong, please reach out — we will always do our best to make it right.